📄 Cancellation & Refund Policy

Last updated: August 2025

At Help Me Visa, we believe in transparent pricing and fair expectations. Please review our policy below to understand how cancellations and refunds are handled.

1. Consultations & Basic Support Services

• Cancellations made at least 24 hours before the scheduled consultation may be eligible for a reschedule or partial refund (minus a £10 admin fee or local equivalent).
• If you miss your appointment or cancel with less than 24 hours’ notice, the fee is non-refundable.

2. Complete Packages & Premium Advisory Services

Once work has started on your case (e.g. document review, form preparation, strategy call, email support), no refunds will be issued.

We allocate staff time and resources immediately, which means:

• 💻 Reviewing documents
• 🧾 Preparing checklists or forms
• 📞 Providing consultations or ongoing support

If you cancel before any work begins, a refund may be possible (minus an administrative fee of 15–20% depending on the service).

3. No Guarantee of Visa Approval

Our role is to help you submit the strongest possible application, but we cannot guarantee outcomes.
Refunds are not issued due to visa refusal by embassies or immigration authorities.

4. Client Inaction or Delay

If you:

• Fail to provide documents or required information within a reasonable timeframe
• Become unresponsive for more than 14 days

…we reserve the right to close your file. In this case, no refund will be provided. You may request to reopen the file later, subject to a reactivation fee.

5. Refund Request Process

To request a cancellation or refund, email:
📧 support@helpmevisa.com with your full name, reference number, and reason for cancellation.

Refunds (when eligible) are processed within 7–10 business days to your original payment method.

6. Digital Products & Downloads

All digital checklists, guides, and templates are non-refundable once downloaded or accessed.

7. Exceptional Cases

We understand that life happens. If there’s a medical, family, or visa-related emergency, we may offer a partial credit or reschedule at our discretion. Just talk to us — we’ll be fair.

8. Policy Updates

We may update this policy as our services evolve. Any updates will be published on this page. Your continued use of our services means you accept the latest version.

This policy ensures fairness for both clients and our team. If you have any concerns, we’re always here to help.